Alex Rampersaud
San Nicolas,Aruba
Summary
Highly skilled professional with expertise in multitasking, conflict de-escalation, and strategic thinking. Demonstrates exceptional hospitality and customer service through a consistent positive attitude, cultural sensitivity, and adaptability to changes. Adept at maintaining efficiency under pressure while delivering superior communication and empathetic understanding in high-stress environments. Committed to fostering seamless operations and enhancing guest experiences with a focus on hospitality etiquette and special events service.
Overview
4
4
years of professional experience
Work history
Hotel waiter
Holiday Inn Aruba
Palm Beach
2024.11 - Current
- Provided friendly and efficient service, enhancing guest dining experience.
- Set up tables for events, ensuring a smooth-running function.
- Assisted guests with special dietary requirements by suggesting suitable meal options.
- Assisted in menu planning, resulting in improved guest satisfaction.
- Enhanced customer experience by providing exceptional service.
Front desk agent
RIU Palace
Palm Beach
2023.09 - 2024.01
- Coordinated with maintenance department promptly when repairs were needed in guest rooms or common areas.
- Managed incoming calls, ensuring professional service.
- Handled confidential information discreetly to maintain privacy and trust of guests.
- Delivered excellent customer service by understanding and catering to guests' needs promptly.
- Responded swiftly in emergency situations, ensuring safety of all guests.
Retail worker
Alankar
San Nicolas
2021.05 - 2021.09
- Managed inventory levels effectively to minimise out-of-stock situations.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
- Participated actively in staff meetings encouraging team spirit and cohesion.
Education
MAVO - Mens en Maatschapij
Filomena College MAVO
San Nicolas, Seroe preto 4 2019.08 - 2022.06
MBO - Hospitality & Tourism
E.P.I. College
Oranjestad, Sero Blanco 2022.08 -
Skills
- Multitasking expertise
- Patient demeanor
- High stress tolerance
- Hospitality etiquette
- Superior communication
- Exceptional hospitality
- Customer Service
- Efficient under pressure
- Conflict de-escalation
- Effective listener
- Positive attitude consistency
- Empathy and understanding
- Adaptability to changes
- Cultural sensitivity understanding
Languages
English
Fluent
Spanish
Upper intermediate
Papiamento
Fluent
Dutch
Upper intermediate
Timeline
Hotel waiter
Holiday Inn Aruba
2024.11 - Current
Front desk agent
RIU Palace
2023.09 - 2024.01
MBO - Hospitality & Tourism
E.P.I. College
2022.08 -
Retail worker
Alankar
2021.05 - 2021.09
MAVO - Mens en Maatschapij
Filomena College MAVO
2019.08 - 2022.06