Xilienne I. Bikker

• Organized and maintained confidential employee documentation in PayrollHRM systems in accordance with company guidelines
• Classified and structured employee records by company and department
• Maintained physical files, ensuring confidentiality and proper storage
• Prepared bank letters for according to HR requirements
• Assisted with onboarding tasks, including ID badge for new hires

• Customer service experience in an international logistics company.
• Handling and coordination of domestic and international shipments.
• Tracking shipments and updating information in internal systems.
• Resolving customer issues and claims.
• Effective communication with customers and internal teams.
• Administrative Billing batch task

• Assisted customers by providing product guidance and personalized
• Performed inventory management, including stock control and product organization
• Participated in sales and customer service training programs focused on upselling techniques and product knowledge
• Actively contributed to achieving individual and team sales targets
• Delivered high-quality customer service while representing the brand professionally

Customer Service Agent (All-Round)
Gen Air | Aruba

• Provided customer service in a fast-paced airport environment
• Assisted KLM and Southwest Airlines with check-in, boarding, and passenger support
• Completed training in Dangerous Goods handling and advanced customer service
• Assisted passengers with reduced mobility and ensured safety
• Supported DHL aircraft security compliance

• Provide in-store customer support
• Manage cash transactions
• Maintain displayed products