Catherine Tong

* Direct daily operations to ensure seamless store functionality.

* Supervise Collection Team in executing strategies for optimal performance

* Streamline management of financial transactions while coordinating scheduling, payroll duties, and petty cash oversight.

* Assist management with recruitment and staff development strategies.

* Manage employee concerns discreetly, ensuring privacy and trust.
Promote a positive working environment by fostering open communication.

* Analyze daily sales performance while coaching staff on effective resolution of customer complaints

* Oversaw and organized maintenance for cleanliness of all AWD Restaurants Bar and nightclub in accordance with legal standards.

* Coordinated logistics across international boundaries to consistently fulfil delivery requirements.

* Oversaw daily operations to maximize output and minimize costs.

* Secured competitive rates with transport providers to meet project budgets.

* Recommended transport types, routes, and schedules to elevate operational efficiency.

* Verified accuracy of shipments to guarantee customer satisfaction through meticulous labelling, weight, and pricing checks.

* Coordinated shipping schedules, ensuring on-time delivery of products.

* Performed systematic audits of warehouse stock to ensure precise record keeping.

* Managed customs brokers team to ensure efficient clearance procedure

* Engaged with upper management in strategic planning, delivering valuable insights from ground level operations.

* Collaborated with vendors on visual merchandising to enhance overall store presentation and on inventory management to prevent stock shortages or surpluses.

* Maintained compliance with internal controls, industry regulations, and health and safety protocols.

* Directed staffing and training initiatives, cultivating a successful, customer-focused team equipped with essential skills and knowledge.

* Oversaw staff rosters, administering payroll tasks with precision and balancing daily cash flow accurately

* Executed performance appraisals for staff members, delivering constructive feedback and pinpointing areas for development with coaching

* Cultivated team-oriented environment through implementation of effective leadership strategies.

* Guaranteed elevated customer satisfaction through proactive engagement and swift issue resolution.

* Engaged with upper management in strategic planning, delivering valuable insights from ground level operations.

* Oversaw visual merchandising efforts to enhance overall store presentation and collaborated with purchasing department on inventory management to prevent stock shortages or surpluses.

* Maintained compliance with internal controls, industry regulations, and health and safety protocols.

* Directed staffing and training initiatives, cultivating a successful, customer-focused team equipped with essential skills and knowledge.

* Managed staff rosters to guarantee sufficient coverage, particularly during peak season.

* Executed performance appraisals for staff members, delivering constructive feedback and pinpointing areas for development with coaching

* Cultivated team-oriented environment through implementation of effective leadership strategies.

* Guaranteed elevated customer satisfaction through proactive engagement and swift issue resolution.

* Processed cash transactions with precision, reducing financial discrepancies at till