Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
David Figuera

David Figuera

Wara Wara 31 A, Santa Cruz

Summary

Dynamic, results-oriented professional seeking a rewarding career in an innovative organization that prioritizes growth and development. Committed to embracing challenges and driving organizational success through a strong dedication to continuous learning and professional advancement. Recognized for exceptional teamwork, reliability, and collaboration, with proven strengths in front desk management and customer service excellence. Demonstrates effective communication and organizational skills to ensure seamless operations while fostering a welcoming atmosphere and promptly resolving guest issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Radisson Blu Aruba
06.2023 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.

Front Desk Agent

Radisson Blu Aruba
01.2023 - 05.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.

Sales Representative

The Palm Tours
04.2019 - 12.2022
  • Developed strong customer relationships via cold calls, presentations, and effective leads management.
  • Overcame objections with effective product demonstrations and persuasive communication skills.
  • Determined customers' needs based on sales calls and face-to-face meetings.
  • Used Salesforce to document sales calls, customer interactions, and completed sales.
  • Responded quickly to customer concerns or requests.
  • Exceeded sales objectives to capture new leads and customers.

Concierge

Barcelo Aruba
06.2017 - 02.2019
  • Maximized guest satisfaction with prompt service for property-related requests, amenities needs, and services such as personal drivers.
  • Helped guests meet entertainment desires by advising on area attractions and setting up reservations.
  • Arranged for services such as childcare and personal shopping for VIP guests.
  • Serviced guests with real-time stay requests, phone, and in-person communications covering wide-ranging needs.
  • Backed up front desk by handling check-ins and general front desk needs.
  • Boosted sales of property services using advanced consultative skills and expert guest relations abilities. Protected guests with utmost professionalism.

Hotel Front Desk Agent

Brickell Bay Beach Club & Spa Boutique Hotel
01.2016 - 05.2017
  • Assigned appropriate guest room accommodations during hotel check-in. (using opera.)
  • Offered professional first impression to all guests by keeping reception area clean and neat.
  • Informed guests of on-site entertainment, services, and available amenities.
  • Completed all guest accounting functions according to established hotel procedures, including processing room amenity charges and refunding deposits.
  • Assigned appropriate guest room accommodations during hotel check-in.
  • Observed established policies supporting accurate record-keeping, accounting, and payment handling.
  • Kept impeccable administrative and financial records, verifying transactions and updates.
  • Greeted and welcomed hotel guests with energy, enthusiasm, and professionalism.
  • Assisted guests by addressing special requests for specific accommodations and presenting alternative options when requests cannot be met.

Education

High School Diploma -

Juliana Mavo
Oranjestad, Aruba
07.2010

Skills

  • Customer retention
  • Strong communication
  • Complex problem-solving
  • Critical thinking
  • Time management
  • Guest relations
  • Problem-solving skills
  • Customer service management
  • Training and mentoring
  • Staff supervision
  • Scheduling and planning
  • POS system operation
  • Exceptional communication
  • Complaint management
  • Task delegation
  • Staff training
  • Decision making aptitude
  • Fluent in English and Spanish
  • Strong leadership
  • Customer service
  • Room assignments
  • Policy enforcement

Certification

  • Workplace Fire Safety Training - 08/25/2025
  • Heartsaver First Aid CPR AED Training - 08/22/2025
  • BPV-Opleider Training - 06/13/2025
  • Yes I Can! Training - 05/29/2024
  • Room Condition: Cleanliness and Condition Training - 07/26/2023
  • Customer Experience & Telephone Skills Training - 02/03/2023
  • Basic Management Training - 09/05/2022
  • Emergency Rescue Respond Officer Training - 5/31/2018
  • Aruba Certification Program "Mi compromiso cu Aruba" Training - 05/22/2013
  • Quickbooks Pro 2008 Beginners Training - 12/09/2008
  • Surfing The Internet E-Mail Beginners Training - 12/09/2008
  • Microsoft Excel XP Beginners Training - 12/09/2008
  • Microsoft Word XP Beginners Training - 12/09/2008

Timeline

Front Desk Supervisor

Radisson Blu Aruba
06.2023 - Current

Front Desk Agent

Radisson Blu Aruba
01.2023 - 05.2023

Sales Representative

The Palm Tours
04.2019 - 12.2022

Concierge

Barcelo Aruba
06.2017 - 02.2019

Hotel Front Desk Agent

Brickell Bay Beach Club & Spa Boutique Hotel
01.2016 - 05.2017

High School Diploma -

Juliana Mavo

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David Figuera