Edgar (Tito) Laclé
Oranjestad,Aruba
Summary
Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
31
31
years of professional experience
Work History
Publisher/Multimedia Journalist
Wired Media
Oranjestad, Aruba
07.2014 - Current
- Edited classified and unclassified reports and other communications materials to maximize organization, proper grammar usage and clarity.
- Prepared cost proposals and business-solution packages for clients with professional layouts covering news and advertising information.
- Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function
Media Consultant
Wired Media
Oranjestad , Aruba
03.2004 - Current
- Led implementation of best practices to support customer service satisfaction initiatives.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
General Manager
Shorex Tours Aruba
Oranjestad , Aruba
05.1994 - 05.1995
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Marketing Director Seaport Marketplace
Meta Corp
Oranjestad , Aruba
03.1990 - 05.1994
- Collaborated with store owners to achieve maximum results.
- Handled more than 40 calls per day to address customer inquiries and concerns.
- Worked flexible hours; night, weekend, and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
Education
Associate of Arts - International Travel & Tourism/Minor Business
Webber International Universty
Babson Park Florida06.1987
High School Diploma -
Mon Plaisir College
Aruba06.1980
Skills
- Interpersonal Skills
- Critical Thinking
- Problem Solving
- Public Speaking
- Teamwork Skills
- Decision Making
- Verbal and Written Communication
- Employee Motivation
- Customer Service Management
- Department Oversight
Websites
Hobbies
Going to Movies, Dancing, Biking.
Timeline
Publisher/Multimedia Journalist
Wired Media
07.2014 - Current
Media Consultant
Wired Media
03.2004 - Current
General Manager
Shorex Tours Aruba
05.1994 - 05.1995
Marketing Director Seaport Marketplace
Meta Corp
03.1990 - 05.1994
Associate of Arts - International Travel & Tourism/Minor Business
Webber International Universty
High School Diploma -
Mon Plaisir College
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