Elvira Henriquez
Palm Beach
Summary
Accomplished Casino Pit Manager and Dealer with a proven track record at Stellaris Casino Aruba, enhancing revenue and customer loyalty through exceptional game management and customer service. Skilled in table games expertise and team management, I've developed training programs reducing turnover and improved operational efficiency, demonstrating dependability and a strong mathematical acumen.
Overview
25
25
years of professional experience
Work History
Dealer
The Casino Aruba at Hilton
12.2015 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Casino Pit Manager
Stellaris Casino Aruba
12.2003 - 12.2013
- Developed training programs for new employees, streamlining their onboarding process and reducing turnover rates.
- Improved operational efficiency by implementing effective procedures for opening and closing daily activities at the casino pit area.
- Enhanced casino revenue by effectively managing the gaming floor and ensuring smooth operations.
- Analyzed gaming floor performance data to make informed decisions about game offerings and table limits adjustments.
Dealer
Alegro Casino
10.1999 - 11.2003
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
Education
High School Diploma -
Maria College Mavo
Van Leeuwhoekstraat 5, Oranjestad, Aruba06-1983
Skills
- Memory retention
- Team management
- Dependability
- Surveillance monitoring
- Chip handling
- Payout calculations
- Table games expertise
- Card shuffling
- Strong mathematical skills
- Game management
- Table game rules
- Excellent customer service
Languages
papiamento
Native language
English
Proficient
C2
Dutch
Proficient
C2
Spanish
Proficient
C2
Timeline
Dealer
The Casino Aruba at Hilton
12.2015 - Current
Casino Pit Manager
Stellaris Casino Aruba
12.2003 - 12.2013
Dealer
Alegro Casino
10.1999 - 11.2003
High School Diploma -
Maria College Mavo
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