FRANCES SAVAGE
Lauderhill
Summary
Since joining the agency in 1998, have had the opportunity to work across various departments and locations, including A-TCET, Passenger Processing, Scheduling, Export Control, the Outbound Currency Team, Miami Rover Team and Aruba Pre-clearance. In 2004, advanced to a supervisory role, found great fulfillment in inspiring and engaging officers to strive for leadership excellence. As a manager, responsibilities encompass planning, directing, coordinating, assigning, and evaluating all work activities related to inspections and intelligence analysis. Career journey has been defined by a commitment to fostering a culture of leadership and operational excellence within the agency.
Overview
26
26
years of professional experience
Work History
Supervisor
U.S. Department Of Homeland Security / CBP
04.2023 - Current
- Role encompasses overseeing daily departmental operations to ensure seamless workflow and timely task completion. Leverage strong leadership and problem-solving abilities to maintain team efficiency and optimize workflows. Handling customer complaints, resolving issues promptly, and adapting policies to meet evolving needs are key aspects of responsibilities. Manage budgets effectively, ensuring optimal resource allocation in alignment with financial guidelines.
- Additionally, evaluate employee performance, provide coaching and training to address areas of improvement, and implement strategies to enhance productivity. Through efficient workflows and clear performance expectations, foster increased team productivity. Prioritize open communication within team by facilitating regular meetings and encouraging dialogue among all members.
- Furthermore, develop successful work schedules for team members to maintain deadlines and adequately staff shifts. Dedicated to embodying organization's core values, leading by example to foster culture of excellence. Conducting performance evaluations, identifying growth opportunities, and guiding professional development plans are integral to role.
- Actively cultivate strong relationships with key clients and stakeholders through consistent communication. Educating staff on organizational mission and goals helps to align employee efforts with overall success. Additionally, create and manage project plans, timelines, and budgets to achieve objectives effectively.
- Finally, generate detailed reports outlining findings and recommendations to drive informed decision-making and continuous improvement.
- Supervise 14 CBP officers, five Agriculture specialists and one technician.
- Process over 21,000 passengers and average 130 global entry interviews weekly.
Acting Port Director
U.S. Department Of Homeland Security / CBP
12.2022 - 04.2023
- During tenure as Port Director, focused on building and nurturing high-performing teams through mentorship, guidance, and creating opportunities for professional growth. Strengthened team collaboration by fostering regular communication, setting clear goals, and conducting performance evaluations to track progress and identify areas for improvement. Working closely with stakeholders and organizational leadership, guided operational strategy to align with key objectives and priorities. Established culture of continuous improvement by promoting open communication channels and empowering employees to contribute their ideas and insights. By managing budgets effectively, ensured optimal resource allocation while maintaining financial stability. Additionally, cultivated positive work environment that prioritized employee engagement, leading to increased retention rates and boosted overall team morale.
- Responsible for overseeing total operation. Staff consisted of 11 officers and two Temporary Duty Officers, two Acting supervisors, and one permanent supervisor.
- Evaluated all work at remote Global Entry office which averaged 1025 interviews over 25-week period,
Supervisor
U.S. Department Of Homeland Security / CBP
04.2019 - 12.2022
- Diligently monitored workflow to optimize employee time management and boost productivity. Effectively addressing customer complaints, resolved issues promptly and adapted policies to align with evolving needs. Leveraging strong leadership talents and problem-solving skills, maintained team efficiency and organized workflows to ensure smooth daily operations and timely task completion. By implementing efficient workflows and setting clear expectations for staff, significantly increased team productivity. Consistently upheld compliance with company policies, objectives, and communication standards, achieving tangible results by collaborating with staff to meet established targets. Furthermore, fostered enhanced communication within team by facilitating regular meetings and encouraging open dialogue among all members.
- Supervised 13 officers, four Agriculture specialists, one Mission Support specialist.
Rover Supervisor
U.S. Department Of Homeland Security / CBP
06.2016 - 04.2019
- During tenure as Rover Supervisor, oversaw 0330-1130 shift, coordinating officer assignments to daily teams and ensuring smooth jet bridge operations. Approved schedules, conducted special operations and musters, also assisted in managing rover team shift overtime assignments.
Ramp Team Supervisor
U.S. Department Of Homeland Security / CBP
03.2014 - 06.2016
- As Ramp Supervisor, led team of 10 officers responsible for organizing and conducting aircraft searches, narcotics extraction from various aircraft compartments, baggage room examinations, and escorting seized narcotics to designated property.
Scheduling Supervisor
U.S. Department Of Homeland Security / CBP
03.2012 - 03.2014
- During two-year tenure as Scheduling Supervisor, oversaw 0600-1400 shift, managing creation of daily rosters and assignment of overtime for over 1200 employees. Also handled leave requests, participated in Bid Rotation Process, and provided daily briefings at staff meetings on officer updates. Additionally, regularly attended staff meetings to inform upper management about staffing issues and ensured that all concourses were adequately staffed.
Anti-Terrorism Contraband Enforcement Team
U.S. Department Of Homeland Security / CBP
08.2004 - 03.2012
- As A-TCET Supervisor, played key role in leading team of 45 CBP Officers and five Agriculture Specialists. Responsibilities encompassed creating daily line-ups, overseeing special operations, developing schedules, approving seizures, issuing penalties, and managing overtime assignments. During this role, supervised both Advanced Targeting Unit and Penalties and Compliance Team. Assigned officers to conduct cargo warehouse sweeps and VACIS Operations and organized daily operational teams for activities at various small private aircraft facilities. Additionally, coordinated burn details and planned caravan escorts for seized narcotics to designated seized property location.
Outbound & Export Control Team
U.S. Customs Service / CBP
05.1999 - 08.2004
- In role as Outbound and Export Control member, collaborated closely with Homeland Security Investigations (HSI), formerly known as U.S. Immigration and Customs Enforcement (ICE), as well as task force teams from Broward and Dade Counties' local police departments. Collective mission was centered on identifying and seizing undeclared currency, vehicle exports, and aircraft parts during outbound transportation from United States.
- Seized over 2.1 million dollars.
- Seized over 600 undeclared shotguns.
Customs Inspector
Department Of Treasury / U. S. Customs Service
05.1998 - 05.1999
- At outset of career as Customs inspector, began in baggage control, specializing in seizing narcotics and currency. Closely collaborated with rover team to escort internal narcotic carriers to hospital and monitor their condition. As Customs Inspector, responsibilities included duty collection, managing seized property details, and coordinating activities on floor. Overarching mission was to protect American people, safeguard borders, and advance nation's economic prosperity.
Education
Certificate of Completion -
Federal Law Enforcement Training Center
Brunswick, Georgia04.1998
Bachelor of Arts - Criminal Justice / Minor in Education
University Of Miami
Miami, Florida05.1992
High School Diploma -
Piper High
Sunrise, Florida06.1987
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- TECS SCO
- JAC Awards Coordinator
- Monitor Budget
- Approve seizures
- Time and Attendance Supervisor
- Purchase Card Approving official
Timeline
Supervisor
U.S. Department Of Homeland Security / CBP
04.2023 - Current
Acting Port Director
U.S. Department Of Homeland Security / CBP
12.2022 - 04.2023
Supervisor
U.S. Department Of Homeland Security / CBP
04.2019 - 12.2022
Rover Supervisor
U.S. Department Of Homeland Security / CBP
06.2016 - 04.2019
Ramp Team Supervisor
U.S. Department Of Homeland Security / CBP
03.2014 - 06.2016
Scheduling Supervisor
U.S. Department Of Homeland Security / CBP
03.2012 - 03.2014
Anti-Terrorism Contraband Enforcement Team
U.S. Department Of Homeland Security / CBP
08.2004 - 03.2012
Outbound & Export Control Team
U.S. Customs Service / CBP
05.1999 - 08.2004
Customs Inspector
Department Of Treasury / U. S. Customs Service
05.1998 - 05.1999
Certificate of Completion -
Federal Law Enforcement Training Center
Bachelor of Arts - Criminal Justice / Minor in Education
University Of Miami
High School Diploma -
Piper High
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