Genesis Zambrano
Oranjestad
Summary
Dynamic barista with a proven track record at Water's Edge, excelling in customer service and cash management. Recognized for enhancing customer satisfaction through personalized beverage creation and effective problem resolution. Skilled in espresso machine operation and maintaining a clean environment, contributing to a positive team atmosphere and operational efficiency.
Overview
4
4
years of professional experience
Work History
Barista / Bosser / Cashier
Water's Edge
Juan E. Irausquin Blvd. 59
08.2021 - Current
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Operated espresso machines and grinders, ensuring optimal performance and maintenance.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Provided exceptional customer service, resolving complaints and building rapport with patrons.
- Implemented best practices for cleanliness and organization in the workspace.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
E.P.B Hato
Pitastraat06-2021
Skills
- Effective time management
- Strong focus on accuracy
- Effective team contributor
- Effective problem resolution
- Cash management
- Shift start and end responsibilities
- Attentive listener
- Ensuring a clean environment
- High-quality client service
- Customer order management
- Cash register operation
- Espresso machine operation
- Menu knowledge
- Customer service proficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Dutch
Elementary
Timeline
Barista / Bosser / Cashier
Water's Edge
08.2021 - Current
High School Diploma -
E.P.B Hato