Ghislaine Chayadi

Ensure that all guest related correspondence is communicated back to in a timely manner via different online sites such as Expedia and TripAdvisor etc. As well on the company’s online survey, Unifocus and complaint letters received by Owners Relations.

• Prepared detailed presentations showcasing critical findings from data analysis.
• Responded to customer enquiries on social media, fostering positive interactions and brand loyalty.
• Addressed guest feedback and ensured complaints were flagged for timely resolution prior and during stays.
• Communicated with corporate office regarding guest complaints.
• Contacted Elite and Platinum guests prior to arrival to confirm arrival times and communicate private check-in desk details.

• Customer Service
• Taking calls locally and internationally
• Check In and Check out
• Handling guest complaint
• Cashier
• Supervise and responsible for daily front office task
• Employee trainings
• Revise guest folio’s for any discrepancy
• Address any billing errors

• Customer Service
• Taking calls locally and internationally
• Check In and Check out
• Handling guest complaint
• Cashier

• Knowledge and selling of product
• Cash handling
• Working Independently
• Part time employee