Giomar Martinez
Oranjestad,Aruba
Summary
Resourceful Agent with knack for building and maintaining client relationships, driving client satisfaction and retention. Known for resolving complex issues quickly and enhancing customer loyalty. Delivered high-impact results through strategic problem-solving and proactive communication.
Reliable Customer Service Agent with demonstrable industry experience. Assessed project targets and worked strategically to achieve them. Motivated and enthusiastic for improved team spirit and success.
Aspiring agent with strong communication and interpersonal skills gained through coursework, customer service and leadership experiences. Skilled in market research, negotiations and networking. Detail-oriented with drive to build and maintain positive relationships with clients. Looking to develop career as agent and bring value to professional organisation.
Forward-thinking agent with vital networking and negotiating skills acquired through sales and leadership experiences. Detail-oriented and motivated to excel in fast-paced and dynamic environment. Strong understanding of industry trends and regulations, eager to apply knowledge and skills to contribute to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Baggage Service Lead Agent
General Air Services
Oranjestad, Aruba
05.2022 - Current
My experience as a Baggage Service Lead Agent was overall great. I Supervised daily baggage service operations, ensuring compliance with airline procedures, regulations and safety protocols. I also led a team of currently 4 agents in the tracing, recovery, and delivery of delayed or mishandled baggage through worldtracer, nettracer, and KLM Bag-story. I also coordinated with ramp, flight operations, and customer service teams to resolve complex baggage discrepancies and minimize passenger inconvenience. One of my key cons is that I communicated effectively with passengers, balancing empathy and professionalism to deliver outstanding service in challenging circumstances.
Baggage Afhandelaar
Flexo Manpower Services
Oranjestad, Aruba
11.2018 - 02.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
Education
Avond Havo
Oranjestad 08.2022 -
Skills
- In-depth understanding of airport ground operations, including ramp safety, aircraft servicing, and turnaround coordination
- Skilled in scheduling, workflow management, and operational to support on-time performance
- Ability to oversee multi-department collaboration between ramp, gate, baggage, and operations control
- Proficient in incident reporting, safety documentation, and operational communication systems
Languages
Papiamento
Fluent
Spanish
Native
English
Fluent
Dutch
Advanced
Portuguese
Elementary
Affiliations
- Gym
- Reading
- Learning new things
Accomplishments
Certified Company PBB Instructor.
Certified United Airlines Customer Service Agent and Baggage Agent.
Company Faciltator Initial
Certification
Leadership Certification By Edumax
Timeline
Avond Havo
08.2022 -
Baggage Service Lead Agent
General Air Services
05.2022 - Current
Baggage Afhandelaar
Flexo Manpower Services
11.2018 - 02.2020