Jaime Boekhoudt
Client Associate
Pavia 6K,Paradera
Summary
Dynamic, experienced motivated Person with a proven track record in the Bank industry, excelling in customer service and compliance awareness. Adept at developing financial plans and building strong client relationships, I thrive in fast-paced environments, consistently enhancing client satisfaction and loyalty through effective problem-solving and attention to detail.
My hobbies are > like to dance Traveling and Cooking.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Associate
RBC Royal Bank (Aruba) N.V.
01.2023 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Facilitated new client onboarding process and investment account setup.
- Assisted clients with financial planning to meet financial goals.
- Assisted clients with business information and update of accounts.
- Work accurate & efficiently in a high pace & demanding work environment, while delivering excellent client experience.
- Adhere processing of AML
- Process cash transaction.
- Seek new sales opportunities and refer client to sales bodies in calender.
Financial Solution Associated Cash
RBC Royal Bank Aruba NV
01.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Insurance Sales With Personal Banking
RBC Royal Bank Aruba NV
03.2017 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Manage portfolio of high profile insurance & retail banking.
- Create and maintain relationship with clients new resident or non resident clients.
- Financial advisor for insurance product.
- Advisor as claim department.
Customer Service Representative Cash
RBC Royal Bank Aruba NV
01.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cash Teller
RBC Royal Bank Aruba NV
07.2009 - 07.2015
- Consistently ranked among top performers in terms of speed of service while maintaining an exceptional level of quality control.
- Assisted customers with account inquiries and provided solutions to resolve issues promptly.
- Assisted in implementing operational changes that resulted in improved workflow efficiency within the teller area.
- Contributed to branch success by consistently meeting or exceeding individual performance goals related to sales referrals and customer service ratings.
- Enhanced customer satisfaction by providing efficient, accurate cash handling and transaction processing.
- Provided support during peak periods by efficiently handling increased transaction volumes while maintaining accuracy and professionalism.
- Collaborated with team members to maintain a secure working environment, minimizing risk of theft or fraud.
- Adhered to strict compliance standards, ensuring all transactions were completed accurately and in accordance with regulatory guidelines.
- Handling cash vault during the routine of deparment.
Cash Teller
Aruba Bank N.V
06.2006 - 07.2009
- Enhanced customer satisfaction by providing efficient, accurate cash handling and transaction processing.
- Contributed to branch success by consistently meeting or exceeding individual performance goals related to sales referrals and customer service ratings.
- Assisted in implementing operational changes that resulted in improved workflow efficiency within the teller area.
- Maintained a high level of accuracy with cash transactions, resulting in reduced discrepancies and improved branch performance.
- Adhered to strict compliance standards, ensuring all transactions were completed accurately and in accordance with regulatory guidelines.
- Processed various financial transactions such as deposits, withdrawals, loan payments, check cashing, and money orders accurately and efficiently.
- Played a key role in maintaining high levels of customer satisfaction by addressing concerns promptly and effectively resolving issues.
Administrative Assistant
Rotonde Mangement NV
05.2008 - 06.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Operator
Valero Maurick NV
04.2006 - 04.2007
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Landscaping Assistant
Caribbean Drip Irrigation NV
03.2005 - 03.2006
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Installed stonework according to landscape design plan and client specifications.
- Maintained healthy lawns and gardens by performing regular mowing, trimming, and fertilization tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
Fire Watcher
Johnsons Enterprises
02.2002 - 02.2004
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
- Maintained accurate records, documenting observations and actions taken during each shift.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Conducted regular inspections of work sites, identifying and addressing potential fire risks proactively.
Education
MBA -
EPI Middle Level Professional Education
Sero Blanco High School Diploma -
EPB - Education Professional Basico
Sanicolas 01-2002
Skills
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Relationship building
- Sales skills
- Self motivation
- Goal setting
- Teamwork and collaboration
- Customer service
Accomplishments
- Achieved good results through effectively helping with Team work excellent service. In 2012 Awarded at RBTT Bank Aruba NV. Gold awards of Excellent Client Service. Demonstrating commitment. Excellent client experience. Different awards from 2012 till 2014.
- 2014: Involved in large project of switching from baking platform. afterwords assigned in Bonaire as instructor.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Spanish
Full Professional
Dutch
Full Professional
Papiamento
Full Professional
Certification
- Anti Money Laundering Training
- Training Acadamy IFEA document security and ID
- RBC yearly programs training,customer experiences, AML/CTF, awarness training, Emergency response officer training and FATCA training.
- QuickBooks level 1 and level 2, Compulearn Aruba
- Assurantien Aruba, Algemeen, Schade en Leven, DOC Opleiding Aruba
- Excel Course, VCC International NV
- Mindset Reset, Potential Unlimited
- Successful Real Estate Selling, Potential Unlimited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Associate
RBC Royal Bank (Aruba) N.V.
01.2023 - Current
Financial Solution Associated Cash
RBC Royal Bank Aruba NV
01.2021 - 01.2023
Insurance Sales With Personal Banking
RBC Royal Bank Aruba NV
03.2017 - 03.2021
Customer Service Representative Cash
RBC Royal Bank Aruba NV
01.2015 - 01.2017
Cash Teller
RBC Royal Bank Aruba NV
07.2009 - 07.2015
Administrative Assistant
Rotonde Mangement NV
05.2008 - 06.2009
Cash Teller
Aruba Bank N.V
06.2006 - 07.2009
Operator
Valero Maurick NV
04.2006 - 04.2007
Landscaping Assistant
Caribbean Drip Irrigation NV
03.2005 - 03.2006
Fire Watcher
Johnsons Enterprises
02.2002 - 02.2004
MBA -
EPI Middle Level Professional Education
High School Diploma -
EPB - Education Professional Basico
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