Jesus Del Roy Dencer Perez

• Trained new team members with positive reinforcement and respectful, encouraging coaching
• Directly interacted with customers at each location to build loyalty
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores

• Crafted special drink and cocktail menu items for seasonal offerings.

Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.

• Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

• Assisted customers by finding items quickly to boost store satisfaction rates
• Kept front check out area clean and organized for efficient service
• Inspected floor displays, noted missing items, and immediately replenished merchandise

• Folded napkins and prepared silverware sets to provide adequate supply for host station
• Maintained customer satisfaction by clarifying questions about orders and specialty items
• Kept server areas clean and stocked to increase efficiency while working tables