Jetnny F. Portela
Oranjestad Aruba
Summary
Dynamic leader with a proven track record at Aruba Marriott Resort & Stellaris Casino, excelling in organizational leadership and customer relations. Spearheaded workflow enhancements and team bonding initiatives, significantly improving performance and employee retention. Expert in office administration and relationship building, consistently delivering exceptional service and driving operational excellence. Self-motivated Associate brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
13
13
years of professional experience
Work History
Kitchen Office Supervisor
Aruba Marriott Resort & Stellaris Casino
Oranjestad
2023.03 - Current
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company Standards.
- Supported positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Created, maintained and updated filing systems for paper and electronic documents.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Assisted in recruitment Process by keep tracking on open & closed positions, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Organized company events such as holiday parties or team-building activities to promote camaraderie within workplace environment.
- Completed bi-weekly payroll for more than 200 employees
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Retail Supervisor
Aruba Marriott Resort & Stellaris Casino
2015.07 - 2023.03
- Trained and oriented associates to maximize team performance.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Entered and priced inventory to assist with efficient restocking.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Resolved conflicts among staff members professionally and fairly, maintaining cohesive team dynamic.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Entered and priced inventory to assist with efficient restocking
F&B Supervisor
Aruba Marriott Resort & Stellaris Casino
2014.06 - 2015.07
- Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Increased employee retention by fostering supportive workplace culture that encouraged growth opportunities and open communication.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
Recreation Supervisor
Aruba Marriott Resort & Stellaris Casino
2013.12 - 2014.06
- Scheduled events in recreation facilities and monitored facility conditions.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Created a detailed emergency response plan outlining clear protocols for staff during potential crisis situations, enhancing preparedness and safety for all participants.
- Evaluated staff performance regularly, providing constructive feedback and coaching to improve overall team efficiency.
Retail Attendant/Retail Cashier
Aruba Marriott Resort & Stellaris Casino
2011.06 - 2013.12
- Participated in staff training sessions to continuously improve product knowledge and sales techniques.
- Supported visual merchandising efforts by creating eye-catching displays that showcased new products and promotions.
- Worked closely with cashiers to ensure prompt assistance at checkout points during high traffic periods.
- Handled merchandise returns and exchanges professionally, maintaining positive customer relationships.
- Assisted with loss prevention efforts by monitoring suspicious activity and reporting incidents to management.
- Boosted sales through effective product recommendations and upselling techniques.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Managed customer complaints professionally, working towards swift resolutions that maintained brand reputation
Education
Economie - Retailing
EPB
San Nicolas, Aruba07.2003
Skills
- Organizational Leadership
- Office Administration
- Customer Relations
- Excellent multi-tasking ability
- Scheduling
- Fast Learner
- Excellent attention to detail
- Problem Solving
- Technical Skills: ( e.g, Microsoft Office, Adobe)
- Communication
Languages
Spanish
Native language
English
Advanced
C1
Papiamento
Proficient
C2
Timeline
Kitchen Office Supervisor
Aruba Marriott Resort & Stellaris Casino
2023.03 - Current
Retail Supervisor
Aruba Marriott Resort & Stellaris Casino
2015.07 - 2023.03
F&B Supervisor
Aruba Marriott Resort & Stellaris Casino
2014.06 - 2015.07
Recreation Supervisor
Aruba Marriott Resort & Stellaris Casino
2013.12 - 2014.06
Retail Attendant/Retail Cashier
Aruba Marriott Resort & Stellaris Casino
2011.06 - 2013.12
Economie - Retailing
EPB
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