Jonathan Grant

-Delivered personalized customer service across electronics, appliances, and mobile departments, consistently exceeding satisfaction benchmarks

-Trained new team members on POS systems, customer engagement strategies, and Best Buy brand standards

-Utilized CRM tools to track customer preferences and follow up on high-value leads, boosting repeat business

-Directed loading, securing, and offloading of cargo and personnel on C-17 aircraft, ensuring compliance with weight and balance regulations

-Trained and supervised junior loadmasters and aircrew on cargo handling procedures, emergency protocols, and mission execution

-Participated in humanitarian relief operations, delivering critical supplies to remote and disaster-affected regions

-Managed hazardous materials and classified cargo in accordance with DoD and FAA regulations, maintaining 100% compliance

-Led daily operations across multiple themed attractions, ensuring safety, efficiency, and exceptional guest satisfaction

-Managed incident response protocols, ensuring timely resolution and documentation of safety or service issues

-Partnered with senior leadership to align attraction goals with park-wide strategic objectives