Karen Tromp

As a Front Desk agent my duties entailed checking guest in and out of their rooms.

Processing payments and handling billings, resolving guest complaints and issues, providing information about hotel amenities and services.

Maintaining accurate records and reports, collaborating with other staff members to ensure seamless service.

I have also crossed trained as a Front Desk Supervisor and have even taken the role over in times of short staffing with leadership.

As a customer service representative my duties entailed ensuring the passenger were fully checked in. Assigning seats, coordinating the gate area and preparing all necessary reports for flight take off.

Worked Lost & Found assisting passenger with lost luggage and providing them with any updates.