Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
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Sharmira Jacobs-Petit

Sharmira Jacobs-Petit

Summary

Dedicated professional with a strong foundation in effective listening and telephone etiquette, ensuring exceptional customer service. I am friendly, reliable, team player, dependable and maintaining a positive attitude, even when under pressure.

Overview

17
17
years of professional experience

Work history

Front Office Host

Hyatt Regency Spa and Casino Aruba
10.2024 - Current
  • Ensured guest satisfaction by providing excellent customer service.
  • Worked closely with the management team, contributing to business improvements.
  • Corresponded promptly to online queries, improving guest relations.
  • Answered phone calls and inquiries, providing information and assistance to callers.
  • Resolved guest complaints, maintaining customer satisfaction and workforce effectiveness.
  • Operated tills to process daily cash and card payments, maintaining till in balance at all times.
  • Created memorable customer experiences through attentive, responsive service.

Sales agent

Nasset Lottery
11.2021 - Current
  • Maintained detailed records of sales activities.
  • Enhanced sales performance with thorough knowledge of product range.
  • Delivered outstanding customer experiences through attentive care and faultless service.

Command Center Officer at Refinery

Safecom Security NV
06.2008 - 09.2024
  • Maintained high standards of personal conduct, contributing to a positive work environment.
  • Facilitated smooth communications between departments for better coordination.
  • Worked diligently under pressure.
  • Provided customer service to visitors.
  • Responded promptly and effectively to emergencies using established protocols.
  • Monitored CCTV footage and reported suspicious activity to be addressed by patrol officers/superiors.
  • Implemented refinery policies, rules and regulations.
  • Logging call sick and back of all refinery employees.
  • Record keeping of all issued badges/visitor badges/ emergencies and incidents.


Education

Colegio Arubano
07.1999 - 11.2006

GED
11.2024 -

Skills

  • Effective listening
  • Telephone etiquette
  • Dependability
  • Positive attitude
  • Cash handling
  • Interpersonal communication
  • Calm under pressure
  • Problem-solving
  • Communication skills

Languages

English
Fluent
Spanish
Fluent
Dutch
Advanced
papiamento
Fluent

Affiliations

  • Reading
  • Gardening
  • Pet Lover
  • Listening to music

References

Johnny Martes  

Title: APA Risk Manger  

Phone: 5945988


Lisette Kock

Title: Owner of Nasset Lottery

Phone: 5935152


Elton Wilson

Title: CMB Security Manager

Phone: 5923571


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Timeline

GED
11.2024 -

Front Office Host

Hyatt Regency Spa and Casino Aruba
10.2024 - Current

Sales agent

Nasset Lottery
11.2021 - Current

Command Center Officer at Refinery

Safecom Security NV
06.2008 - 09.2024

Colegio Arubano
07.1999 - 11.2006
Sharmira Jacobs-Petit