Sharmira Jacobs-Petit
Summary
Dedicated professional with a strong foundation in effective listening and telephone etiquette, ensuring exceptional customer service. I am friendly, reliable, team player, dependable and maintaining a positive attitude, even when under pressure.
Overview
17
17
years of professional experience
Work history
Front Office Host
Hyatt Regency Spa and Casino Aruba
2024.10 - Current
- Ensured guest satisfaction by providing excellent customer service.
- Worked closely with the management team, contributing to business improvements.
- Corresponded promptly to online queries, improving guest relations.
- Answered phone calls and inquiries, providing information and assistance to callers.
- Resolved guest complaints, maintaining customer satisfaction and workforce effectiveness.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times.
- Created memorable customer experiences through attentive, responsive service.
Sales agent
Nasset Lottery
2021.11 - Current
- Maintained detailed records of sales activities.
- Enhanced sales performance with thorough knowledge of product range.
- Delivered outstanding customer experiences through attentive care and faultless service.
Command Center Officer at Refinery
Safecom Security NV
2008.06 - 2024.09
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Facilitated smooth communications between departments for better coordination.
- Worked diligently under pressure.
- Provided customer service to visitors.
- Responded promptly and effectively to emergencies using established protocols.
- Monitored CCTV footage and reported suspicious activity to be addressed by patrol officers/superiors.
- Implemented refinery policies, rules and regulations.
- Logging call sick and back of all refinery employees.
- Record keeping of all issued badges/visitor badges/ emergencies and incidents.
Education
Colegio Arubano
1999.07 - 2006.11
GED
2024.11 -
Skills
- Effective listening
- Telephone etiquette
- Dependability
- Positive attitude
- Cash handling
- Interpersonal communication
- Calm under pressure
- Problem-solving
- Communication skills
Languages
English
Fluent
Spanish
Fluent
Dutch
Advanced
papiamento
Fluent
Affiliations
- Reading
- Gardening
- Pet Lover
- Listening to music
References
Johnny Martes
Title: APA Risk Manger
Phone: 5945988
Lisette Kock
Title: Owner of Nasset Lottery
Phone: 5935152
Elton Wilson
Title: CMB Security Manager
Phone: 5923571
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Timeline
GED
2024.11 -
Front Office Host
Hyatt Regency Spa and Casino Aruba
2024.10 - Current
Sales agent
Nasset Lottery
2021.11 - Current
Command Center Officer at Refinery
Safecom Security NV
2008.06 - 2024.09
Colegio Arubano
1999.07 - 2006.11