Maria Aldana
Aruba
Summary
Motivated Waitress with experience serving customers in busy restaurants and events. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
3
3
years of professional experience
Work History
Food Waiter
Che Bar
09.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Spa Supervisor
Recovery Zone Healthy Spa
01.2024 - 09.2024
- Maximized profitability with prudent budget management, monitoring expenses closely while identifying cost-saving opportunities where possible.
- Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
- Implemented effective marketing strategies to attract new clients and retain existing ones, resulting in increased bookings and repeat business.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Banquet Waiter Part-Time
Waiter Riba Warda And Others Companies
10.2023 - 02.2024
- Improved customer satisfaction by providing attentive service and anticipating guests' needs.
- Increased banquet efficiency by collaborating with the event planning team to ensure good operations.
- Handled high-pressure situations with professionalism, maintaining a calm attitude during busy events.
- Maintained clean and organized dining areas throughout events, ensuring an enjoyable experience for all attendees.
Cashier Part-Time
Miami Night Club-ADP Aruba Dance Palance Horeca
01.2023 - 09.2023
- Handled multiple payment methods securely, minimizing discrepancies and losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in the bar.
- Mentored new employees on cashier duties and best practices, improving a better staff performance.
- Maintained the up-to-date on product pricing changes.
- Operated cash register for cash, transfer, credit card and debit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Supervisor
Torloc Horeca & Management VBA
03.2022 - 12.2022
- Improved customer satisfaction with timely response to inquiries and finding solutions.
- Monitored food production, preparation and plating for quality control and to maintain visual appeal.
- Improved customer satisfaction by efficiently handling cash and card transactions and addressing customer concerns.
- Verified accuracy of daily cashier batches by checking receipts and cash.
- Maintained clean and organized dining areas for optimal guest experience.
- Facilitated clear communication between kitchen and service staff, ensuring accurate order fulfillment and timely delivery to guests.
Education
Bachelor's Degree in Accounting - Accountant
Universidad Autonoma Del Caribe
Barranquilla, Colombia12.2019
Skills
- Excellent Communication
- Teamwork and Collaboration
- Inventory Management
- POS System Operations
- Cash Handling and Management
- Document Control
- Quickbooks
- Spanish, Papiamento and English Fluency
- Dining Area Maintenance
- Guest Relations Management
- Food and Beverage Service
- Menu knowledge
- Order Taking
- Hospitality and accommodation
Horeca Skills
Timeline
Food Waiter
Che Bar
09.2024 - Current
Spa Supervisor
Recovery Zone Healthy Spa
01.2024 - 09.2024
Banquet Waiter Part-Time
Waiter Riba Warda And Others Companies
10.2023 - 02.2024
Cashier Part-Time
Miami Night Club-ADP Aruba Dance Palance Horeca
01.2023 - 09.2023
Supervisor
Torloc Horeca & Management VBA
03.2022 - 12.2022
Bachelor's Degree in Accounting - Accountant
Universidad Autonoma Del Caribe
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