Maureen Rebeca Vrolijk
Overview
35
35
years of professional experience
Work History
Revenue manager Marriott’s Aruba Ocean club and Marriott’s Aruba Surf club
Plant NV. Marriott Hotel, Marriott Vacation Club
09.2000 - Current
- Daily balancing between all systems to ensure inventory accuracy
- Manage owner blocks, marketing preview block, Destination Points block and transient/rental inventory.
- Run competitive shop weekly to ensure a positive position in the market share (OTA’s).
- Update rates as necessary and open discounts if needed to drive occupancy and a profitable ADR for the company.
- Complete a 13month forecast/projection for the site based on owner, marketing, Destination Points and rental.
- At month end provide a critique to leadership as to how the sites(s) finished.
- Provide the sites with a room’s maintenance/refurb schedule for the year.
- Maintain a good relationship between myself, sales office, front office and Owner Services, in order to provide the best service available to our guests.
- Started as front desk agent in 2000, 10 months later moved to rooms controller, following year moved to reservations office managing groups etc. 2005 transferred to MVCI as a revenue coordinator. Promoted to assistant revenue manager in 2007, position I’m still holding as of today.
Cashier
24 Store
04.2000 - 09.2000
Sales
Gandelman Jewelers
01.1999 - 12.1999
Sales
Kenro Jewelers
01.1998 - 12.1998
Cashier, waitress and bartender
Americana Hotel (Occidental hotel)
01.1994 - 12.1998
Waitress then later cashier
Pizza Hut
01.1991 - 12.1994
Education
High School -
La Salle
12.1991
Skills
- Budgeting and planning
- Microsoft Excel proficiency
- Data-driven decision making
- Account reconciliation
Languages:
Fluent in Papiamento, Dutch, Spanish and English both verbally and in writing
References
- Christie, Roelofsen, Operations Manager at AruTram and Arubus, 568-5965, previous manager/colleague
- Dawn, Muise, Regional Director of Revenue Management, 617-640-7410, previous direct report
Training
- Year not available: Customer Service management level
- Year not available: Selling techniques
- 2010 – Marriott Vacations Worldwide: Introduction to Destination Points program
- Consisted of 3 modules: Legacy, Terminology, Play by the Rules
- 2011- Revenue strategy overview
- 1 module: setting up your hotel inventory
- 2013 – Additional demand training (sources of demand)
- 2014 – Managing Workforce generation
- Module: Working with a multigenerational Team
- 2015 – Marriott Interviewer Certification training
- 2015 – Time management
- Analyzing your use of time
- 2019 – Revenue management
- 2019 – Harassment prevention in the Global Workplace (for managers and for associates)
- 2020 – Social Media: Personal and professional impact
- 2022 – Seven habits of highly effective people (short version)
- 2023 – Mad About Market Share Tools
- Year not available: Essential Skills
- Year not available: MDP – Management Development program
Timeline
Revenue manager Marriott’s Aruba Ocean club and Marriott’s Aruba Surf club
Plant NV. Marriott Hotel, Marriott Vacation Club
09.2000 - Current
Cashier
24 Store
04.2000 - 09.2000
Sales
Gandelman Jewelers
01.1999 - 12.1999
Sales
Kenro Jewelers
01.1998 - 12.1998
Cashier, waitress and bartender
Americana Hotel (Occidental hotel)
01.1994 - 12.1998
Waitress then later cashier
Pizza Hut
01.1991 - 12.1994
High School -
La Salle
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