Michael Hon Yin Jim
San Nicolas,, Aruba
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
30
30
years of professional experience
Work History
Security Guard
Hunter Security Company
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored surveillance cameras and alarm systems for security breaches.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Distribution Coordinator
Innovation First Notice, Inc.
02.2002 - 09.2011
- Resent insurance claims in the system to clients for processing
- Worked with software developers to ensure quality of the software being developed
- Tested and retested software developed by the company's software developers
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
Internet Technical Support Specialist
eSupportNow, Inc.
06.2000 - 10.2001
- Responded to Internet-based inquiries via Instant Messaging, e-mail management and processing, and IP Telephony
- Resolved technical issues, such as PC system requirements, browser compatibility, connectivity, and Internet security
- Educated and assisted customers with the functionality, contents, usability, and navigation of client websites
- Escalated issues and worked with clients for immediate resolution
- Trained and advised representatives on various Internet programs
Customer Care Specialist
Boston Communications Group, Inc.
03.1995 - 11.1999
- Demonstrated commitment to customer service by building productive relationships, resolving complex issues, and boosting customer loyalty
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Responded to customer questions and complaints and documented consumer communications
- Engaged with customers to understand and resolve issues and answer product questions
- Referred unresolved customer grievances to designated departments for further investigation
- Processed orders and coordinated delivery schedules to meet customer needs
- Investigated product concerns and communicated with departments to understand customer issues
Education
Certificate of Achievement - i-Net+, Network+, A+, Windows 2000
Xintra Institute of Technology
Malden, Massachusetts05.2002
Bachelor of Arts - Economics
Northeastern University
Boston, Massachusetts06.1988
Skills
- Distribution planning
- Teamwork
- Multitasking
- Coordination
- Verbal communication
- Production support
- Patrolling
- Superb surveillance skills
- Security operations
- Building patrol
Languages
Dutch
Spanish
Papiamento
Timeline
Security Guard
Hunter Security Company
01.2023 - Current
Distribution Coordinator
Innovation First Notice, Inc.
02.2002 - 09.2011
Internet Technical Support Specialist
eSupportNow, Inc.
06.2000 - 10.2001
Customer Care Specialist
Boston Communications Group, Inc.
03.1995 - 11.1999
Bachelor of Arts - Economics
Northeastern University
Certificate of Achievement - i-Net+, Network+, A+, Windows 2000
Xintra Institute of Technology
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