Mijanou S. Hessing Koolman
Sero Colorado #247,San Nicolas
Summary
Dynamic and dependable professional prepared to tackle challenges through adept problem-solving and effective task prioritization, contributing to team success. Proven expertise in customer service, time management, and trend analysis enhances the ability to navigate complex situations and deliver impactful solutions. Skilled in troubleshooting and fostering positive relationships, consistently exceeding performance goals. Exceptional verbal and written communication abilities strengthen collaborative efforts and drive organizational achievements.
Overview
35
35
years of professional experience
Work History
Parts Sales Manager
Aruba Industrial Services
01.2016 - Current
- Managed inventory levels to optimize parts availability and minimize stockouts.
- Developed and implemented effective sales strategies to drive revenue growth in parts sales.
- Streamlined order processing systems to improve efficiency and reduce turnaround times for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Ordered parts for customers, repair shops, and service departments for use in equipment.
Parts Manager
GTI Aruba
01.2012 - 12.2015
- Balanced inventory controlling costs and monitoring obsolescence while meeting expected customer demands.
- Collaborated with other departments, such as sales and service, to improve overall customer satisfaction.
- Implemented inventory control systems to minimize losses due to theft or damage.
- Oversaw daily operations of parts department, including ordering, stocking, and sales.
- Trained and mentored sales team on product knowledge and customer relationship management techniques.
- Oversaw customer inquiries and resolved issues to enhance satisfaction and loyalty within client base.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
Assistant Rental Warehouse Clerk
Aruba Industrial Services
04.2011 - 12.2011
- Processed returns from customers, inspecting products and updating records accordingly.
- Generated work orders, bills of lading and packing slips using software.
- Checked goods received against purchase orders or invoices.
Parts Purchasing Assistant Manager
Garage Centraal Aruba N.v.
05.2007 - 03.2011
- Balanced inventory controlling costs and monitoring obsolescence while meeting expected customer demands.
- Oversaw daily operations of parts department, including ordering, stocking, and sales.
- Updated electronic catalog system with new products or changes in specifications as needed.
- Collaborated with other departments, such as sales and service, to improve overall customer satisfaction.
- Coordinated procurement activities to ensure timely acquisition of essential materials and supplies.
- Analyzed purchase trends to provide insights for budget forecasting and resource allocation decisions.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Managed inventory levels effectively to prevent stockouts and minimize holding costs.
Parts Sales Manager
Drive Motors
01.2004 - 01.2007
- Balanced inventory controlling costs and monitoring obsolescence while meeting expected customer demands.
- Oversaw daily operations of parts department, including ordering, stocking, and sales.
- Trained new employees on proper procedures and company policies related to parts management.
- Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
Office Administrative Assistant
R & S Diesel Service & Automotive
06.1992 - 01.2004
- Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Managed office communications, ensuring timely responses to client inquiries and internal requests.
- Maintained accurate records of service transactions and inventory, supporting operational efficiency and accountability.
- Streamlined office procedures by implementing digital tools for tracking correspondence and tasks, improving workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
Front Desk Receptionist
Playa Linda Beach Resort
07.1990 - 06.1992
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Oversaw daily cash handling and reconciled transactions with accuracy and attention to detail.
- Fostered a welcoming environment by engaging with guests and addressing their needs promptly.
Event Hostess
Playa linda Beach Resort
07.1990 - 06.1992
- Monitored event timeline to ensure all activities occurred on schedule.
- Addressed any guest concerns or issues during event promptly and professionally.
- Managed guest registration process and maintained accurate guest lists.
- Welcomed guests and provided them with necessary information about event.
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
Education
Certification - Course How To Sets Cost & Product & Services
Erasmus Consulting & Training
01-2019
Certification - Financial Analysis & Reporting for Controllers
Erasmus Consulting & Training
01-2019
Certification - Business Plan
Ensenansa Pa Empleo
Diploma - Marketing 1
Ensenansa Pa Empleo
Diploma - Sport Massage 1&2
Ensenansa Pa Empleo
Certification - Portuguese
Ensenansa Pa Empleo
No Degree - Assistant Teacher
NTI MBO College
Certification - Excel Beginner & Advance
Intop
Certification - Internet Basic
Net Pro Aruba
Diploma - Management Comunication Module
Dutch Foundation for Associate Practice Exam
Certification - Dutch
Scol Di Idioma
Certification - Efficient Phone Operation
Data Tech Training Center
01-1995
Diploma - Excel Beginner & Advance
Data Tech Training Center
01-1995
No Degree -
Avond Havo
Colegio01-1996
High School Diploma -
Avond Mavo
01-1994
Certification - Event Hostess
Ensenjansa Pa Empleo
11-1990
High School Diploma -
Princes Christina
San Nicolas, Aruba06-1990
Diploma - Retail Management
Princes Christina
San Nicolas, Aruba07-1986
Skills
- Prioritization and scheduling
- Strategic goal setting
- Procurement strategies
- Proficient in organization techniques
- Effective relationship management
- Customer service expertise
- Sales reporting
- Operational efficiency
- POS systems operations
- Invoice processing
- Parts documentation
Additional Information
Born : Aruba
Born Date: 06 June 1972
Husband: Nico Hessing
Language
Dutch Proficient (C2)
English Proficient (C2)
Spanish Proficient (C2)
Papiamento Proficient (C2)
Portuguese Elementary (A2)
Timeline
Parts Sales Manager
Aruba Industrial Services
01.2016 - Current
Parts Manager
GTI Aruba
01.2012 - 12.2015
Assistant Rental Warehouse Clerk
Aruba Industrial Services
04.2011 - 12.2011
Parts Purchasing Assistant Manager
Garage Centraal Aruba N.v.
05.2007 - 03.2011
Parts Sales Manager
Drive Motors
01.2004 - 01.2007
Office Administrative Assistant
R & S Diesel Service & Automotive
06.1992 - 01.2004
Front Desk Receptionist
Playa Linda Beach Resort
07.1990 - 06.1992
Event Hostess
Playa linda Beach Resort
07.1990 - 06.1992
Certification - Business Plan
Ensenansa Pa Empleo
Diploma - Marketing 1
Ensenansa Pa Empleo
Diploma - Sport Massage 1&2
Ensenansa Pa Empleo
Certification - Portuguese
Ensenansa Pa Empleo
Certification - Excel Beginner & Advance
Intop
Certification - Internet Basic
Net Pro Aruba
Diploma - Management Comunication Module
Dutch Foundation for Associate Practice Exam
Certification - Dutch
Scol Di Idioma
Certification - Course How To Sets Cost & Product & Services
Erasmus Consulting & Training
Certification - Financial Analysis & Reporting for Controllers
Erasmus Consulting & Training
No Degree - Assistant Teacher
NTI MBO College
Certification - Efficient Phone Operation
Data Tech Training Center
Diploma - Excel Beginner & Advance
Data Tech Training Center
No Degree -
Avond Havo
High School Diploma -
Avond Mavo
Certification - Event Hostess
Ensenjansa Pa Empleo
High School Diploma -
Princes Christina
Diploma - Retail Management
Princes Christina
Hobbies
* Reading
*Walk & Run
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