Patrick Afolabi
Summary
Results-driven professional with advanced organizational, technical, and business acumen, adept at fostering seamless collaboration within cross-functional teams to achieve operational and service excellence. Tech-savvy administrator with a demonstrated proficiency in organizational efficiency, poised for a transition to an entry-level IT role. Proven ability to leverage technology for process optimization. Eager to contribute a robust administrative foundation to a dynamic IT environment, fuelled by a passion for learning and embracing cutting-edge technologies. Known for managing diverse priorities with a positive mindset and ready to apply analytical and problem-solving skills gained through academic coursework to excel in an entry-level IT position.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Service Administrator
Barts NHS Trust
01.2020 - Current
- Developed user-friendly guides for commonly-requested services, streamlining client self-service options while reducing call volumes by 60%.
- Managed ad hoc problems that arise including problems with patient record and liaising with appropriate team and department as necessary.
- Improved patient care compliance (30%) by assessing patient eligibility for NHS treatment in line with the Department of Health and Trust policies.
- Supported improvements to service delivery through the participation in plans and SOPs development, ensuring the accuracy of patient demographic details, and contributing to the Trust's technology expansion.
- Improved administrative efficiency by identifying and addressing emerging issues in patient pathways, recommending and embedding high-impact process change.
- Proactively identifying emerging issues that may cause delays at any point in service delivery.
- Maximized patient care and administrative efficiency by coordinating patient admissions, maintaining accurate records, managing clinic bookings, and facilitating communication among healthcare professionals, alongside contributing to quality assurance and staff training initiative.
- Achieved a 99% accuracy rate in data entry tasks, ensuring the integrity and reliability of the company's databases.
- Implemented streamlined data entry processes, reducing manual errors by 50% and improving overall efficiency.
- Developed customized data entry templates and tools, increasing data processing speed by 30% and saving valuable time for the team.
Senior Administrator
Essex Partnership University NHS Trust
05.2020 - 04.2021
- Manage quality improvement initiatives and assist with audits to maintain high standards for the service
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and inputted information into a database system.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Learning and Development Team Lead
Amazon
11.2017 - 3 2020
- Implemented service procedures, monitoring ticket queues, and collaborating with other departments for problem resolution
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted comprehensive L&D needs assessments, identifying gaps and requirements to enhance staff skills and performance.
- Trained and mentored new personnel hired to fulfill various roles, ensuring their rapid integration into their roles and the organization.
- Implemented strategic service procedures to resolve inventory issues efficiently, minimizing disruptions and optimizing resources.
- Improved proficiency in troubleshooting and problem-solving by 26%, by effectively addressing challenges to ensure smooth operations.
- Received positive feedback on the effectiveness of learning programs, leading to improved staff performance and productivity.
- Supervised a team of shipping professionals, fostering an environment of continuous learning and development.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Enhanced the development of a learning culture within the organization by fostering continuous growth and development opportunities.
- Incorporated feedback from learners to continuously refine course content and delivery methods for maximum impact.
Customer Service Manager
DBN Limited
09.2016 - 09.2017
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Created and reviewed invoices to confirm accuracy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
Bachelor of Arts - Business Management
University of Northampton
Northampton, UK 04.2001 -
Diploma Level 5 - Business Administration
Severn Business College
LondonSkills
Risk Analysis
undefinedCertification
Cybersecurity (ISC)2
Timeline
Senior Administrator
Essex Partnership University NHS Trust
05.2020 - 04.2021
Service Administrator
Barts NHS Trust
01.2020 - Current
Learning and Development Team Lead
Amazon
11.2017 - 3 2020
Customer Service Manager
DBN Limited
09.2016 - 09.2017
Bachelor of Arts - Business Management
University of Northampton
04.2001 -
Diploma Level 5 - Business Administration
Severn Business College
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