Quinton Matthew Maduro
Noord,Aruba
Summary
Accomplished professional with expertise in bartending and a strong focus on time management and cost control. Demonstrates proficiency in training staff, creating innovative menus, and effectively communicating with diverse clientele. Skilled in food and drink pairing, with a keen understanding of allergen information and inventory control. Committed to enhancing customer experiences through exceptional service and operational efficiency.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Waiter/Bartender
Chicken and Lobster
Noord, Aruba
2023.12 - Current
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Rotated bar stock adequately to maintain freshness of products.
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Managed cash register effectively, ensuring accurate transaction processing.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Supervisor
Twist of Flavors
2018.09 - 2023.09
- Collaborated with multiple team members in a fast-paced environment to achieve goals.
- Work with multiple employees and customers per day to ensure organization standards were met.
- Developed extensive product expertise and maintained an up-to-date understanding of products.
- Conducted multiple transactions per day on average, and counted money in cash drawers to ensure the amount is correct.
- Greeted and proactively assisted visitors in a timely manner.
- Updated business processes to improve customer satisfaction and reduce costs.
Shift Leader
Que Pasa? Restaurant
2015.05 - 2018.09
- Collaborated with multiple team members in a fast-paced environment to achieve goals.
- Worked with multiple employees and customers per day to ensure organization standards were met.
- Developed extensive product expertise and maintained an up-to-date understanding of products.
- Conducted multiple transactions per day on average, and counted money in cash drawers to ensure the amount is correct.
- Greeted and proactively assisted visitors in a timely manner.
Waiter
Cilo City Lounge
Oranjestad
2014.09 - 2015.05
- Managed multiple customer transactions per day, providing excellent customer service to ensure customer retention.
- Developed extensive product expertise and maintained an up-to-date understanding of products.
- Quickly adapt to new environments and roles, able to learn new languages, tools, or methodologies quickly.
- Greet clients and ascertain what each client wants or needs.
- Able to prioritize tasks with minimal direction.
- Greeted and proactively assisted visitors in a timely manner.
Education
Avond Havo -
Sta Filomena College
2006.01 - 2013.01
Mavo - undefined
Sta Filomena College
2011.01 - 2013.01
Skills
- Bartending
- Time Management
- Training
- Menu Creating
- Communicating
- Cost Controling
- Food and drink pairing
- Familiarity with allergen information
- Inventory control
References
- Yvon Voorham, +297 563 9448, Manager
- Bastien Wusten, +297 747 4340 , Manager
- Kevin Kock , +297 566 2165, Bar collaborater
Timeline
Waiter/Bartender
Chicken and Lobster
2023.12 - Current
Supervisor
Twist of Flavors
2018.09 - 2023.09
Shift Leader
Que Pasa? Restaurant
2015.05 - 2018.09
Waiter
Cilo City Lounge
2014.09 - 2015.05
Mavo - undefined
Sta Filomena College
2011.01 - 2013.01
Avond Havo -
Sta Filomena College
2006.01 - 2013.01