Randolph Maduro
Oranjestad
Summary
Dynamic and adaptable professional with a proven track record at Caribbean Cinemas, mastering projection equipment and ensuring seamless movie experiences. Excelled in customer service, resolving conflicts with a professional demeanor, and training staff in Aruba and Curacao. Skilled in both technical troubleshooting and interpersonal communication, consistently delivering excellence in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Projectionist, Ticket Booth and Concessions Staff
Caribbean Cinemas
Oranjestad, Aruba
03.2019 - 07.2024
- Set up and operated projection equipment to show films in theaters.
- Inspected theater for potential problems prior to screenings, including checking light levels and acoustics.
- Performed regular maintenance checks on projection equipment, such as cleaning lenses and replacing bulbs when necessary.
- Troubleshot various projection-related problems during shows if they arose.
- Collaborated closely with other staff members to coordinate smooth operations during movie screenings.
- Trained new hires on proper use of projection equipment and related procedures and policies in Aruba and Curacao.
- Interacted professionally with public and internal customers, answered questions and communicated with ushers and cashiers to execute on-time, tightly coordinated presentations.
- Operated cash register to record sales transactions, accepted payment, and gave correct change.
- Maintained cleanliness of concession stand area by wiping counters, sweeping floors, and disposing of trash.
- Processed refunds or exchanges according to company policies.
- Completed closing duties including reconciling cash drawer amounts with sales receipts totals.
Photographer
Julien De Bats
Oranjestad, Aruba
02.2017 - 10.2018
- Set up lighting equipment and adjust camera settings to capture desired images.
- worked with a 360 camera to capture landmarks of Aruba for Google Maps
Telephone Operator and Bell-man
Costa Linda Beach Resort
Oranjestad, Aruba
09.2013 - 11.2016
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Greeted callers warmly and asked how they could be assisted.
- Transferred calls as necessary to appropriate departments or personnel.
Education
High School Diploma -
EPB Pariba
San Nicolas07-2011
Avond Mavo 2de Klas
Sero Blanco Z/n, OranjestadSkills
- Conflict resolution techniques
- Safety protocol adherence
- Reliable and punctual
- Task Prioritization
- Interpersonal Communication
- Professional Demeanor
- Adaptability
Certification
Classic Professional Bartending Course
22 April 2024
Languages
Papiamento
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Dutch
Intermediate (B1)
B1
Timeline
Projectionist, Ticket Booth and Concessions Staff
Caribbean Cinemas
03.2019 - 07.2024
Photographer
Julien De Bats
02.2017 - 10.2018
Telephone Operator and Bell-man
Costa Linda Beach Resort
09.2013 - 11.2016
High School Diploma -
EPB Pariba
Avond Mavo 2de Klas
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