Sara Lorenzo

• Interacted professionally with clients providing excellent service at all times.
• Updated company databases by inputting new employee contact information and employment details.
• Wrote professional letters, emails and memoranda for business communication.
• Organised client meetings, prepared agendas and took detailed minutes.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Upgraded the company website and social media accounts to keep the clients well informed and bring in new clientele.
• Made sure to prioritize the most important tasks and get them done on a time.

• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Kept tables clear of used crockery, glassware and cutlery.
• Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
• Polished glasses and cutlery to pristine standards.
• Greeted and escorted guests to tables.
• Totalled bills for customers and accepted payment via cheque, currency and card payments.
• Accurately took orders, making menu recommendations as appropriate.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Increased revenue by upselling and recommending products.

* Set up luxury picnics

* Served the clients during their picnics

* Worked in the warehouse preparing materials for upcoming events

* Cleaned the warehouse once a week

* Worked in wedding events as waitress

* Loaded the needed materials for the picnics and made sure we had the customers customized needs

• Carried out day-to-day duties accurately and efficiently.
• Applied positive customer service approach to increase satisfaction levels.
• Processed invoices and payment runs with complete accuracy.
• Developed holistic advertising strategies to achieve revenue and awareness goals.
• Ensured consistency in brand messaging across all online platforms and channels.
• Developed engaging content, improving overall brand engagement.
• Monitored social media trends, staying ahead in the competitive market.