Shaquirre Maduro
Noord
Summary
Proven waiter with a track record of enhancing customer satisfaction at Pelican Nest Seafood and Grill through efficient service and a friendly demeanor. Skilled in food spoilage prevention and upselling techniques, consistently maintaining high cleanliness standards to create inviting dining experiences. Expert in front-of-house display creation, contributing to a positive atmosphere and increased sales.
Overview
5
5
years of professional experience
Work History
Waiter
On the Rocks Kitchen Bar
Palm Beach
06.2024 - Current
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waiter
Pelican Nest Seafood and Grill
Palm Beach
10.2021 - 06.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Waiter
Renaissance Blue Bar
Oranjestad
12.2020 - 10.2021
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Processed payments and informed individuals of further financial discrepancies.
Waiter
Fisherman's Hut
Palm Beach
01.2020 - 12.2020
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Education
High School Diploma -
Avond M.A.V.O
E.P.I07.2019
Skills
Food spoilage prevention
Item promotion
Front-of-house display creation
Food station setup
Menu presentation
Upselling techniques
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
- Achieved results through effectively helping with task.
Languages
Dutch
Advanced (C1)
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Papiamento
Bilingual or Proficient (C2)
Recommendation
Mitch Bermudez Managing Director On the Rocks Kitchen and Bar: 699-0699
Romeo Reid Pelican Nest Seafood Grill Direct Supervisor: 745-0554
Timeline
Waiter
On the Rocks Kitchen Bar
06.2024 - Current
Waiter
Pelican Nest Seafood and Grill
10.2021 - 06.2024
Waiter
Renaissance Blue Bar
12.2020 - 10.2021
Waiter
Fisherman's Hut
01.2020 - 12.2020
High School Diploma -
Avond M.A.V.O