SHEENA ROBINSON
Summary
Accomplished professional with extensive expertise in schedule management, policy development, and performance improvement. Demonstrates strong organisational skills and high attention to detail, ensuring efficient budget administration and staff training. Proficient in telephone etiquette and communication skills, with a deep understanding of the hospitality industry. Adept at customer transactions and computer analytics, aiming to leverage leadership training to drive operational excellence.
Driven and adaptable professional seeking role as Food and Beverage Supervisor. Possesses strong leadership skills combined with keen understanding of customer service and team management. Aims to enhance guest experiences and streamline service operations for improved satisfaction and efficiency.
Energetic Food and Beverage Supervisor with knack for team leadership and customer satisfaction. Boosted guest satisfaction scores by enhancing service standards and streamlining operations in previous roles. Known for developing staff skills and fostering collaborative work environment.
Overview
2025
2025
years of professional experience
2010
2010
years of post-secondary education
Work history
Marketing Associate
Occidental Grand Aruba
- 3-month position
Food and Beverage Supervisor
Pelican Nest Restaurant
11.2023 - 12.2024
- Staff Management: Hiring, training, and scheduling the food and beverage team, including servers, bartenders, cooks, and other support staff
- Ensuring the team is motivated and well-coordinated to deliver excellent customer service
- Customer Service: Ensuring customers have a positive dining experience by supervising the staff to deliver efficient and friendly service
- Addressing any customer complaints or issues promptly and professionally
- Inventory Control: Managing and monitoring inventory levels of food, beverages, and supplies to avoid shortages or wastage
- Placing orders as required, maintaining accurate inventory records, and ensuring compliance with safety and health regulations
- Menu Planning: Collaborating with chefs and other staff to create and update menus that cater to customer preferences and seasonal availability
- Participating in taste testing, reviewing food presentations, and ensuring consistency in quality
- Cost Control: Controlling operational expenses by monitoring costs related to food and beverage, labor, and supplies
- Identifying areas of improvement to reduce expenses, maximize profits, and achieve budgetary goals
- HACCP-Hygiene and Safety: Ensuring all food preparation, serving, and storage areas are maintained in compliance with health and safety regulations
- Supervising proper cleaning and sanitization practices to guarantee a hygienic environment
- Event Coordination: Assisting with the planning and execution of special events, banquets, and conferences
- Coordinating with the kitchen, staff, and event organizers to ensure seamless execution and client satisfaction
- Training and Development: Implementing ongoing training programs for staff members to enhance their skills, product knowledge, and customer service
- Conducting performance evaluations and providing constructive feedback to improve team performance
- Reporting and Documentation: Preparing and maintaining various reports such as sales analysis, labor costs, and inventory control
- Providing regular updates to management on operational performance, issues arising, and potential improvements
- Compliance: Ensuring compliance with legal requirements and regulations regarding food safety, alcohol service, and sanitation
- Staying informed about industry trends, new laws, and changes in regulations to adapt the food and beverage operations
Food and Beverage Supervisor (Property-Wide)
Marriott Resort Stellaris and Casino
Noord
01.2023 - 11.2023
- (Same as above)
Front Desk Overnight Supervisor
Marriott Resort Stellaris and Casino
Noord
09.2017 - 01.2023
- Created and maintained office documentation and manuals
- Covered daily office workloads with optimized staffing and resource allocation
- Supported management with recommendations on staffing and procedural changes
- Ensured smooth day-to-day operations, including check-in and check-out procedures
- Attended to guest issues and provided immediate solutions
- Completed several daily tasks/reports, including accruals for agent upgrades and breakfast, Bonvoy enrollments, and newspapers
- Prepared monthly meetings for managers, supervisors, and agents
- Learned time management, organization, and communication with colleagues
- Completed essential skills training for new supervisors and managers
Jewelry Sales Representative
Diamonds International
Oranjestad
08.2014 - 09.2017
- Identified potential customers and provided background information on watches and designer jewelry
- Made customers feel comfortable and assisted in locating suitable jewelry pieces
Sales Associate
Salvatory Ferragamo & Mont Blanc
Oranjestad
08.2012 - 12.2012
- Assisted customers with various brand items
- Learned the importance of patience and listening to customer needs
Education
High School Diploma -
Thompson Town High School
High School Diploma - undefined
Penn Foster
Associate Degree - Business Management
Penn Foster
BSN - Nursing
Xavier University School of Medicine
Skills
- Schedule management
- Policy development
- Performance improvement
- Budget administration
- Staff training
- Telephone etiquette
- Communication skills
- Hospitality industry knowledge
- Strong organizational skills
- Leadership training
- High attention to detail
- Customer transactions
- Computer analytics
Languages
English
Proficient (C2)
Spanish
Intermediate
Dutch
Intermediate
patois
Proficient (C2)
papiamento
Fluent
Affiliations
- hair stylist
- netball
- reading
- dancing
Timeline
Food and Beverage Supervisor
Pelican Nest Restaurant
11.2023 - 12.2024
Food and Beverage Supervisor (Property-Wide)
Marriott Resort Stellaris and Casino
01.2023 - 11.2023
Front Desk Overnight Supervisor
Marriott Resort Stellaris and Casino
09.2017 - 01.2023
Jewelry Sales Representative
Diamonds International
08.2014 - 09.2017
Sales Associate
Salvatory Ferragamo & Mont Blanc
08.2012 - 12.2012
High School Diploma - undefined
Penn Foster
Associate Degree - Business Management
Penn Foster
BSN - Nursing
Xavier University School of Medicine
Marketing Associate
Occidental Grand Aruba
High School Diploma -
Thompson Town High School
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