Tizianny Kelly
Netherlands
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Waitress
Patrizias Of New York
08.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Shift Leader / All-around
Eduardo’s Beach Shack
10.2021 - 12.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned duties for various positions and provided backup at key times.
Cashier/ Sales Representative
Lucky Electronics
09.2020 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Upsold additional products and services to customers, increasing revenue.
Costumer Service Representative/ Administration
ABC Tours
09.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Mavo/havo -
Libanon Lyceum
Rotterdam Havo -
Avond Havo
Aruba07.2021
Mavo -
Mon Plaisir College
Aruba07.2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- High-volume dining
- Team Player
- Adaptable and Flexible
- Problem-solving skills
Languages
Papiamento
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Nederlands
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Waitress
Patrizias Of New York
08.2022 - Current
Shift Leader / All-around
Eduardo’s Beach Shack
10.2021 - 12.2022
Cashier/ Sales Representative
Lucky Electronics
09.2020 - 09.2021
Costumer Service Representative/ Administration
ABC Tours
09.2018 - 08.2020
Mavo/havo -
Libanon Lyceum
Havo -
Avond Havo
Mavo -
Mon Plaisir College
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