Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yandric Webb

Aruba

Summary

Dynamic hospitality professional with a proven track record at North End Pub and Grill, excelling in customer service and guest engagement. Skilled in analytical problem-solving and cross-selling, I consistently enhanced guest experiences and fostered loyalty, contributing to increased referrals and repeat business. Committed to delivering exceptional service quality in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Runner

North End Pub and Grill
11.2023 - 11.2024
  • Directly interacted with customers at each location to build loyalty.
  • Monitored supplies of key inventory items.
  • Provided excellent customer service while meeting challenging time goals.
  • Ran errands for various employees throughout company.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Processed payments for orders and provided customers with change.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Greeted customers and provided menus upon arrival to dining room.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.

Bartender

Street Bites Bushiri
07.2024 - 10.2024
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Restaurant Waiter

Cuba's Cooking
10.2024 - 01.2025
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

Mon Plaisir Collage Havo
Avenida Milio Croes 51
07-2025

High School Diploma -

Colegio San Antonio Mavo
G258+Q3V, Santa Cruz
07-2022

Skills

  • Analytical problem-solving
  • Pairing recommendations
  • Cross-selling expertise
  • Service quality
  • Customer service
  • Guest engagement

Languages

Papiamento
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Dutch
Intermediate (B1)

Timeline

Restaurant Waiter

Cuba's Cooking
10.2024 - 01.2025

Bartender

Street Bites Bushiri
07.2024 - 10.2024

Runner

North End Pub and Grill
11.2023 - 11.2024

High School Diploma -

Mon Plaisir Collage Havo

High School Diploma -

Colegio San Antonio Mavo

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Yandric Webb